An additional 5 calls were required over a 3-hour period before a member of staff finally came to fix the issue Another evening we returned to the room to find several cockroaches. The staff on the phone were rude and disrespectful not to mention putting the phone down on me mid conversation, which I deemed outrageously uncouth. Consistently throughout the entire first week at no point was there a turn down service and the inconsistency with providing towels to the room and regularly needed to request basic services put a massive downer on my stay I wish I could say the second week improved … SADLY that was not the case … UNSURPRISINGLY One morning during the second week the toilet was blocked the cleaner ignored the issue as when we returned to the room in the evening the toilet was still block and required another call to housekeeping. I shouldn’t expect the quality of my holiday to be dictated by something as arbitrary as luck. Luckily enough, hotel staff arrived to drop off towels on request and only then was the room cleaned after pleading with staff that it had not been conducted at approximately 19:00 that evening. A call was made to reception with no response. This lack of service persisted to the third day. On day 2 the room was not cleaned and/or turned over and towels were not provided. This was far from a great start to our stay. However, after 2 hours waiting and several calls to reception the food finally arrived … sadly it wasn’t the food we ordered. We chose to order room service on the first night being told a 1 hour wait time. The room itself was not clean MOULD: in the toilets and showers causing a putrid damp smell around the room. However, we hoped this would be the last of our problems… sadly we were mistaken. During the process of checking in despite being assured twin beds as advertised we were restricted to sharing a bed. Despite all the other guests to the hotel being provided with complementary drinks we were ignored and felt ostracized from the moment we entered. On arrival to St James (supposedly 5* hotel), our initial interaction was less than optimal. Our protocols begin the moment you start planning a vacation to the time you return home! To learn more about our quality, safety and hygiene practices, please search for AMResorts CleanComplete Verification™ in your favorite browser. We will be evolving and innovating our procedures continuously and will share the newest developments as they are implemented. Our 360-degree quality, safety and hygiene system takes into account every aspect of resort operations, backed by the highest-level third-party certification. While health and safety have always been our top priorities, these new protocols further elevate our standards of quality and cleanliness, enabling you to vacation at any AMResorts® property with the ultimate peace of mind. We’re committed to redefining your travel journey with our best-in-class CleanComplete Verification™ practices. James Montego Bay looks forward to serving you during your upcoming visit. Montego Bay is also known for some great marinas, including Montego Bay Yacht Club and Montego Bay Marine Park, which are not too far from Secrets St James Hotel. James Montego Bay is conveniently located near Pork Pit and MVP Smokehouse. If you like barbeque restaurants, Secrets St. For travelers arriving by car, free parking is available. Guests of Secrets St James Hotel are also welcome to enjoy a pool and breakfast, located on site. During your stay, take advantage of some of the amenities offered, including room service and a concierge. James Montego Bay offer a flat screen TV, a minibar, and air conditioning. Free wifi is offered to guests, and rooms at Secrets St. Given the close proximity of popular landmarks, such as Harbour Street (1.9 mi) and Blessed Sacrament Cathedral (2.0 mi), guests of Secrets St James Hotel can easily experience some of Montego Bay's most well known attractions. If you’re looking for a luxury all-inclusive resort in Montego Bay, look no further than Secrets St.
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